CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Excess volatility increases risk further. Be cautious. Past performance is not an indication of future results.
Open an Exness account
Asking about a picture

Give the shape a word, then ask the question · Taiwan

A great many chart questions are unanswerable for one reason: the thing on screen has no name in the sentence yet.

A named shape can be asked about from anywhere; the inside of an account cannot. A failed login, a deposit, verification (the identity check Exness runs before real trading) — those need Exness support, open 24/7 in the Exness Trade app and the personal area at exness.com. A question about the drawing itself fits the form below, answered by email.

What one word does to a question

«There is something strange on my screen» is answerable by nobody: no place, no shape, no expectation named. One word in, and it settles in a line.

How it first arrives What is missing The same thing, with a word
«Something at the right edge keeps moving» which shape, and whether it finished «Does an unclosed candle carry on redrawing?»
«My picture looks nothing like this page» how much time one shape covers «Are both drawings on the same timeframe?»
«The figures up the side jumped» whether the scale moved or the price «Did the price axis rescale by itself?»
«There is a hole in the middle» what borders the hole «Is that stretch a gap or a closed market?»

Each right-hand sentence has a definition in the glossary.

Three lines that make a shape describable

  1. Point at the place first

    Up the side, along the bottom, at the right edge, between blocks.

  2. Offer the nearest word, right or wrong

    «A wick, perhaps?» beats silence: it shows what the shape was taken for.

  3. Say what the answer should settle

    A name, a difference between two pictures, or a sentence here.

Describe the shape from here

No account details are needed — please do not send any.

This site is an independent guide, not a broker: no accounts, no money, no documents. The form reaches the people who keep this site, not Exness support.

Where a name stops being enough

  • A named shape says nothing about the next one. The drawing keeps what already happened; no reading turns it into a forecast.
  • A right word on an unstated timeframe misleads. Minutes and weeks are two observations of one shape.
  • Some trouble has no shape. A login, a payment, a document check sit inside an account, where only Exness support can look — 24/7.

Questions about wording a question

A word was tried and it was wrong. Does that spoil the question?

It helps: a wrong word shows what the shape was confused with.

Nothing on the picture has a word yet. What goes in instead?

Plain description: «a thin line above a solid block» places a shape.

Two words seem to fit one shape. Which goes in the message?

Both. The disagreement between them is usually the real question.

Can a reply confirm that a shape was read correctly?

The name and the place, yes; the conclusion drawn from it, no.

The unclear part is a sentence here, not the chart. Does that belong?

Yes — quote the sentence and name its page.

The trouble is a login, not a word. Does naming anything help?

It does not. That needs somebody who can open the account: Exness support.

Is a message about a picture read by somebody who can see it?

No — nothing on your screen reaches here; only the description does.

Does an answer arrive as a name or as an instruction?

As a name with its limits attached; instructions about money come from nobody here.

Is there a way to check an answer once it has arrived?

The name is checkable against the shape. A claim about what comes next is not.

Looking order sits on Start here, the limits of this site on the about page.

Where the word may be waiting

Every term in one place

Grouped by what each one measures.

Open the glossary

Questions asked at a screen

Colours, unfinished candles, edge figures.

Read the FAQ

A picture to point at

A practice chart, nothing deposited.

Open a demo